The Jones Plan: A Reality-Based Approach to Healthcare Reform

To provide affordable, quality health care for all Americans in a
manner compatible with economic reality and American ideals.

The first priority is to set priorities. For healthcare reform, we propose these:

1. First, undo the mistakes of the past to restore efficiency, affordability, innovation and competition to our healthcare system.

2. Focus on maximizing Americans’ “health,” NOT on “coverage,” “insurance,” or even “healthcare.”

3. Control costs before extending benefits.

4. Make incremental improvements, testing changes on a small scale before they are deployed nationwide or permanently.

The single most essential measure to allow our battered healthcare system to recover economically is to get rid of Medicare/Medicaid price controls and central planning, and allow healthcare providers to compete based on quality, reputation and price. Unless and until we do that, efficiency will continue to decline and costs will continue to increase. Let me give just a few brief examples of how Medicare/Medicaid price controls (aped by the private insurance companies) have damaged our healthcare system, compromised the doctor-patient relationship, and injected massive inefficiency into our healthcare system:

[NOTE: Throughout this discussion, references to the policies of Medicare should be assumed to apply to Medicaid, other government programs and the major private insurance companies unless otherwise stated.]

1. Ever wonder why you can’t get your doctor on the telephone? About half of the problems patients have to see a doctor for could be far more quickly and efficiently resolved with a simple phone call or email. But doctors can’t care for patients by phone or email because Medicare doesn’t reimburse for that. And because payments keep declining (relative to inflation), while the complexity and costs of getting paid keep increasing, to stay afloat doctors are forced to dedicate every working minute to revenue-generating office visits and procedures. You might say, “Well, Medicare just needs to reimburse doctors for time on the telephone and email.” But that misses the point: central planning and price control is fundamentally inefficient, and no amount of tinkering with the plan or prices can ever change that. Central planning and price controls never worked in the Soviet Union, and will never work in American healthcare.

2. Many elderly and disabled patients have multiple medical problems. Those patients and their doctors would prefer to address all their problems in a single long visit every few months. But because Medicare and insurers will only pay a maximum fee per visit, and those fees have not kept up with inflation while time-wasting bureaucratic burdens have steadily increased, doctors are forced to schedule more frequent and shorter visits, just to stay afloat. This requires many patients to come for much more frequent visits than would otherwise be necessary. That wastes physicians’ staff time checking patients in and out more often; wastes doctors’ time getting re-oriented, saying “Hello, how’s your garden?” and reviewing past records for these patients at every visit; and wastes the patients’ time and transportation costs to visit the doctor more frequently.

3. Simply because of Medicare price controls, medical records are now approaching infinite size and zero value! In the old days, when a patient moved to a new doctor, their past medical records usually contained mostly useful information (assuming your could read it). But because (1) Medicare, logically enough, pays more for a more complicated visit, and (2) the only way Medicare can judge the “complexity” of a visit is by the complexity of the documentation recorded, to “game the system” so as to get larger payments for more complex visits, doctors, their billing agents, and the software companies who produce “electronic charting” software, now all dump ever increasing amounts of worthless medical jargon into patient records, so as to make the service appear more “complex,” and therefore get larger payments. Any meaningful information in medical records is increasingly buried in mounds of worthless verbiage whose only purpose is to “beef up the chart” to support higher payments!

To summarize, Soviet-style central planning and price controls have made our healthcare system massively inefficient and in many ways downright dysfunctional, even dangerous. The single most essential measure to allow our battered healthcare system to recover is to get rid of Medicare central planning and price controls, and allow healthcare providers to compete based on quality, reputation and price. The fact that many will consider this a radical idea only reveals how pathetically disconnected from both economic reality and American ideals our battered healthcare system has become.

What we have proposed so far may seem pretty obvious to anyone with a basic understanding of economics and human behavior. To understand the remainder of our proposal, it is important to understand how our healthcare system got into its current sorry state, and that requires a little history. Once you understand how this Gordian knot was tied, the solution to its untying becomes obvious.

You must also bear in mind a fundamental economic principle: for our free-market economy to function efficiently, the consumers of goods and services must also be the payers for those goods and services. Only then will consumers be incentivized to “comparison shop,” thereby forcing suppliers to compete for their business.

The short story:

1. Historical factors resulted in massive abuse of insurance and a disconnection between the consumers and payers of medical services. The disconnect between consumers and payers then inevitably led to the failure of free-market competition to control prices and quality.

2. Medicare’s response to the resulting inefficiency and cost escalation, rather than addressing the core problems (the disconnect between consumers and payers and abuse of insurance), was to impose central planning and price controls on the healthcare system.

3. As any economist would have predicted, price controls and central planning have resulted in continuously escalating costs and inefficiency as providers, rather than improving services and lowering costs to compete for patients in a free market, squander ever-increasing resources “gaming the system” -- the only way to survive in a pathological system with perverse incentives.

The slightly longer story, with historical context:

[NOTE: This discussion focuses on the role of physicians. The role of hospitals is beyond the scope of this discussion, but rest assured: the hospital industry is subject to exactly the same fundamental laws of economics and human behavior; and has been subjected to the same Medicare price controls and “central bureaucratic planning” as physicians, with the same disastrous results.]

There was a time when doctors “took care of sick folks” and those same sick folks paid the doctor at the end of the visit. If a doctor over-charged, patients negotiated a lower fee or went to another doctor, just like they did with the furniture salesman or appliance repairman.

Then came the temporary wage-and-price controls of World War II, and the subsequent post-war industrial economic boom. There is no good reason why employers should be involved in health insurance; in general, that only increases complexity and costs. But during the war, employers were prevented by wartime price controls from competing for employees by raising wages. They were forced to compete by offering fringe benefits such as paid health insurance. Then during the post-war economic boom, the big manufacturing companies were flush with profits. Consequently the unions, at the peak of their power, were able to demand and get generous fringe benefits. Those benefits often included employer-paid health insurance.

These employer-paid insurance plans generally included coverage for small and modest expenses, such as office visits, tests and minor medical procedures. Use of insurance for such expenses is an inefficient abuse of the fundamental concept of insurance, because it injects a profit-seeking third party and additional complexity and paperwork into every transaction. But the employers paying for the insurance didn’t mind because (a) employees appreciated not having to worry about these expenses, and (b) coverage for office visits didn’t cost much because doctors were still in the habit of competing on price for patients’ business. The insurance companies certainly didn’t mind because, big expense or small, they always get their cut for juggling the money.

How doctors got caught with their hands in the cookie jar:

At this point, due to the widespread miss-use of medical insurance, the payers of medical services became increasingly disconnected from the consumers of those services. Doctors soon discovered that, although a patient might complain about $50 for an office visit, they could send a bill for $250 to the patient’s insurance company; and oddly enough, the insurance company would usually pay it without question. So they started doing that more often. Can you blame them? The patients were perfectly happy for their doctors to buy big new mansions next to their banker’s, and park shiny new Cadillacs in front of their offices, as long as someone else was paying. Of course, this couldn’t go on forever…

That was the situation when Medicare first appeared on the scene, in 1965-66. Initially, Medicare functioned essentially like other insurance companies, albeit one created by the federal government explicitly for seniors (or more precisely, Social Security beneficiaries). And since seniors are mostly retired and have time to vote, and because many were recently retired from jobs that provided medical insurance that covered minor expenses such as office visits, Congress enshrined that fundamental abuse of health insurance in Medicare.

Initially Medicare, like the private insurance companies, pretty much paid whatever bills doctors submitted, without questioning. How could they question the bills? They didn’t understand “medicalese,” and they had no idea what the items on the bills represented or how much they were worth. So the doctors smiled and dug deeper into the cookie jar…

If Medicare hadn’t been involved, the fundamental problem of insurance abuse (and the resulting payer-consumer disconnect) would almost certainly have been corrected by free-market forces. Due to increasing costs, the insurance companies would have been forced to increase their rates dramatically for policies that included frivolous coverage, forcing most patients back to only catastrophic coverage (the only valid purpose for insurance). Or the insurance companies would have been forced to limit coverage for office visits and other minor medical expenses to, say, $1000 per year, or a limited amount per visit; beyond that, patients would have to pay out-of-pocket. In either case, patients would again have been forced to comparison shop; and doctors would again have been forced to compete on price.

But that’s not how it came down. Congress was afraid to tell Grandma she might have to shop around again for a doctor she could afford. So instead of taking appropriate measures to correct the root problem of insurance abuse and the resulting consumer-payer disconnect, Congress, through Medicare, radically compounded the problem by imposing price controls and central bureaucratic planning on medical goods and services. This occurred incrementally, primarily during the period from 1983 through 1992. Inevitably, efficiency has been going down, and costs rising much faster than inflation, ever since.

If doctors had been offered to change to the current Marxist system “in one fell swoop,” back when Medicare first began to introduce price controls and bureaucratic meddling, in exchange for soaring healthcare costs, ever declining physician incomes, public scorn, and the opportunity to run on hamster wheels all day, they would have screamed in unison, “NO WAY.” Like most things that rot you from the inside out, this happened gradually and insidiously.


Before proceeding with the solution to this mess, it's important to point out one other way that price controls combined with miss-use of insurance have resulted in both massive inefficiency and increasing frustration for both doctors and patients. This shows how one misguided attempt to solve a problem only causes more problems:

How were the bureaucrats at Medicare to set prices when they had no clue what they were pricing? At that time most physicians’ bills just included items like “office visit,” “professional services,” “blood tests,” “x-rays,” etc. In order to apply price controls, Medicare had to force physicians to break up their charges into precisely defined units that would be defined the same for all physicians. For example, “office visit, level II,” “chest x-ray, 2 views, with interpretation,” or “complete blood count with microscopic differential.” Since Medicare had no idea how to micro-define what physicians do, they adapted a pre-existing set of “CPT codes,” previously cataloged by the AMA for other purposes. That might have worked, except for the facts that:

1) Not all physicians think alike or naturally categorize what they do in the same way, and
2) Since medicine is a rapidly evolving and innovative science, no bureaucratically maintained system of codes could ever be current or complete.

This band-aid on bailing wire approach to “fixing” Medicare by forcing doctors to micro-dissect everything they do into fuzzily-defined and out-of-date “codes” has caused all the following regrettable consequences:

1) At the end of every patient visit, doctors (or expensive specially trained staff) are forced to waste significant time browsing a catalog of codes, hoping to find some that both reasonably describe what the doctor did AND that Medicare (or other insurance) will deem worthy of payment. (This is less of a problem for specialists, most of whom deal with only a few hundred codes, instead of thousands.)

2) Inevitably, once they had the coding-of-services requirement in place, the Medicare bureaucrats were unable to resist the temptation to achieve even more “cost reductions” by (a) deeming many of the codes unworthy of payment for various thinly contrived reasons or (b) paying specific codes only when the bill also included specific diagnoses or other “supporting documentation.” This requires physicians and their staff to waste even more time fiddling with codes and combinations of codes, and re-submitting bills multiple times in maddening efforts to simply get paid for services already provided.

3) The problem I just described would be bad enough, but it is magnified many times over by the fact that virtually all the private insurers have aped Medicare’s policy of paying only certain codes and combinations of codes, but every insurer pays for somewhat different codes and code combinations!

4) The net effect of the foregoing is that Medicare and insurance company micro-requirements now constrain or compromise patient management at every turn. Doctor: “I think you might have disease Z, but to be sure we need to get test X.” Patient: “But Doctor, will my insurance pay for test X?” Doctor: “I don’t know, but I’ll have my staff check into it. Come back next week and we’ll see. In the meantime, take this pill and hope you don’t croak.” Does that sound vaguely familiar? Have you had enough of it yet?

If the current oppressive system of price controls and bureaucratic micromanagement had been applied in a single blow, both patients and physicians would certainly have stood up in unison and said “NO WAY.” It is only because the current regulations were applied incrementally over many years, each step seeming at least tolerable, that we have allowed our healthcare system to morph into its current over-priced, inefficient, dysfunctional state.

So now that we understand how the Gordian knot was tied, it’s untying is amazingly simple -- you just reverse the misguided measures that created the knot in the first place:

1) Get rid of Medicare (and private insurance) price controls.

2) Get rid of “CPT coding,” “ICD coding” and the central planning and micromanagement of healthcare by Medicare and insurance companies that depends on it.

[NOTE: Some might complain that such coding is necessary to support valid medical purposes such as quality monitoring, epidemiologic studies, etc. In fact, these codes are virtually worthless for such purposes because (a) hurried doctors (or their assistants or billing agents) rarely have time to consider the nuances of specific code definitions, so they tend to grab any code “in the right ballpark” that they think might get paid; and (b) since reimbursement is based on the codes, they are highly susceptible to “gaming,” so as to maximize reimbursement.]

3) Allow doctors to simply bill for reasonable broad categories of services, e.g., “professional services,” “blood tests,” “office procedure,” etc.

4) End the insurance miss-use that caused the pathological disconnection between consumers and payers in the first place. That is, patients should pay doctors and then seek reimbursement from their insurance companies (including any publicly funded insurers such as Medicare and Medicaid). That way, patients are forced to economize, just like they do at the appliance or grocery store. Insurance companies are forced to argue and negotiate with their true customers, the patients. And doctors are relieved of endless arguments with Medicare or insurance bureaucrats. The privacy and integrity of the patient-doctor relationship is restored.

Note that in our current system, doctors do have the option to "opt out" of Medicare and private insurance contracts, and take only cash-paying patients. More and more doctors are doing that out of financial necessity, due to ever-declining reimbursements and ever-increasing bureaucratic hassles imposed by Medicare and insurance companies. However, because the majority of patients have some kind of insurance, it is difficult for a doctor to attract patients without accepting the insurance contracts. Doctors are stuck in a dilemma: accept Medicare and insurance contracts to attract patients (tolerating the dwindling reimbursements and bureaucratic meddling); or go cash-only, and lose access to the majority of potential patients.

If wealthy people want to pay high prices for “comprehensive coverage” so they never have to fumble with their credit card at the doctor’s office, they should have that right. But most policies affordable to average people, and certainly any taxpayer funded health insurance, should either not cover non-catastrophic costs such as office visits, or should have low limits and/or significant co-pays or deductibles on such coverage. Only that will restore consumers to their proper role as payers of healthcare services, and allow providers to once again compete based on price, quality and reputation.

Note that, just as the misguided policies of the past incrementally injected inefficiencies into the system and ramped up costs, reversing those misguided policies will reverse those inefficiencies and will lower costs:

1. Getting rid of price controls gets rid of the “coding problem.” Doctors will no longer have to waste ridiculous amounts of time and resources trying to shoe-horn everything they do into fuzzily defined and out-of-date codes dictated by bureaucrats, just so they can get paid.

2. Getting rid of the coding problem gets rid of the problems of insurance adjudication and bureaucratic interference in the doctor-patient relationship. If doctors aren’t forced to dissect their services into specific codes, then insurance companies can’t refuse to pay specific codes, or argue with doctors and patients about what specific tests or treatments a patient is entitled to. Medical decision making goes back to the doctor and patient, where it belongs.

Will Congress have the courage to enact these simple measures that are so desperately needed to restore sanity, efficiency and affordability to our healthcare system? My guess is, yes, but only if citizens demand it loud and clear and in large numbers. It won’t be painless. Some constituencies will be displeased, many people will be temporarily unemployed, and many will have to be retrained.

A substantial fraction of our total healthcare work force is currently employed primarily or exclusively just to cope with the needless complexity and inefficiency imposed by Medicare (and private insurer) central planning and price controls. For example, you would be amazed what a massive industry and work force has developed purely to support the requirement for every medical bill to be “properly coded” in order to be paid! Schools all over the country offer degrees in medical coding! The “Medicare Economic Cancer” has tentacles everywhere!

But once the system adjusts, those people will be contributing valuable goods and services to our economy, rather than wasting their time meeting senseless requirements that only drive costs up, efficiency down, and doctors and patients mad. It may be painful, but it must be done if we want to restore quality and affordability to health care.

At this point we have solved the fundamental problems of low efficiency and high costs. Those problems must be addressed before we tackle the problem of providing healthcare to the millions of citizens who currently cannot afford it. To do otherwise would be national financial suicide and would help no one in the long run.

Other Valid Roles of the Federal Government in Improving Healthcare

There are several other measures that can be taken by the federal government to improve the quality and efficiency of American healthcare.

1. Measures need to be taken to support patients in their role as “comparison shoppers” for medical goods and services in our free-market healthcare economy. This could probably be most efficiently accomplished through an “American Health Quality and Education System,” or AHQES (similar to the system proposed by Dr. Guy Clifton [11]). The AHQES would be a federally funded, non-partisan agency with the mission to:

a. Systematically evaluate and publish data on the effectiveness, costs and risks of treatments and diagnostic tests.

b. Systematically develop and publish standard patient educational materials to educate patients on the various diseases, tests and treatments; and on their costs, risks and benefits.

With the information provided by AHQES, consumers would be empowered in their proper role as comparison shoppers for medical goods and services.

Note that that the AHQES has NO ROLE in determining which tests or treatments are "approved" for use or reimbursement. Such decisions belong exclusively to doctors and patients.

2. Standards for Electronic Medical Records (EMR): The federal government should take measures to encourage the rapid development of standards for Electronic Medical Records. Such standards are needed:

a) to ensure that any doctor, regardless of what EMR system she is using, can access all records of a patient, even though they may have been created by other physicians using different EMR systems.

b) to ensure that accurate data on all patients’ diagnoses, tests and treatments, and the benefits and adverse effects of those tests and treatments, are available (with appropriate privacy protections) to AHQES (and private research institutions) for ongoing analysis and continuous improvement of our knowledge regarding the costs and benefits of tests and treatments.

As in other industries, the people best qualified to produce the actual standards are the EMR software companies themselves. The only role of the federal government should be to mandate the creation of sufficient standards to ensure (a) the interoperability of systems from different vendors, and (b) the availability of the data required by AHQES and other researchers for the advancement of medical science. (NOTE: to ensure patient privacy, any data made available to researchers would be stripped of all patient-identifying information.)

3. Insurance industry regulations: The following insurance regulations could most effectively be promulgated at the federal level, to prevent certain egregious practices by insurers, and to guarantee portability and continuity of insurance coverage.

a. Insurance regulations should be changed to require insurance companies to charge individuals no more than they charge large groups for similar policies.

b. Insurance should be portable across state lines.

c. Once a policy has been granted, price increases should be limited (e.g., no more than inflation or age adjustments); and insurers should not be able to cancel policies because of poor health.

d. Individually purchased medical insurance should be tax-favored (or not) the same as employer-provided insurance.

e. Congress should encourage or promote high-deductible insurance policies in combination with tax-exempt HSAs (Health Savings Accounts).

f. Congress should impose only the minimum insurance regulations needed to prevent egregious practices, to promote insurance policy portability and continuity, and to promote competition in the insurance industry. Specifically, Congress should certainly not prohibit “any annual or lifetime limit on coverage,” or otherwise attempt to impose socialism as a business model on the insurance industry. The long-term effects of such meddling in the free market would be as disastrous as Medicare central planning and price controls have been!

4. To provide a medical “safety net” for all Americans, Congress should consolidate existing government health programs (CHIP, Medicare, Medicaid, Veterans Administration health services, etc.) into a simplified and federally managed “healthcare safety net” for those who need healthcare they cannot pay for. The details of such a system are beyond the scope of this discussion, but it should probably consist of vouchers (similar to "food stamps") for insurance or care that can be spent in a free-market healthcare economy.

5. Changes in Prescription Laws: The requirement for a doctor’s prescription for most medications should perhaps be modified or removed. Prior to the 1951 Durham-Humphrey amendment, you could obtain any medication (except narcotics) without a doctor’s prescription. Although highly beneficial for the medical profession, this law is detrimental for multiple reasons:

a. It increases net costs by requiring patients to encounter a physician, even when they know perfectly well what they need, or just need refills of a medication they’re already using with good results.

g. It encourages dependence on physicians and discourages patient self-education and self-reliance in their healthcare.

c. It violates our fundamental human right to decide for ourselves, as free intelligent beings, what to do with our bodies and how to take care of ourselves.

There are reasonable “middle ways” short of outright abolishing the requirement for prescriptions. For example, patients might be required to demonstrate basic knowledge of the effects, benefits and risks of any specific medication before self-prescribing. Another option would be to require physician prescription only for those medications that have a high risk of serious adverse effects and/or require regular monitoring or testing for dosage adjustments or safe administration. Based on my primary care experience, however, such testing and monitoring is poorly performed by most physicians; and could probably be done more reliably by software that patients and/or pharmacists access at pharmacies or on the Internet.

6. Changes in FDA New Drug Approval Requirements:
The cost to develop new treatments could be greatly reduced, and innovation much increased, through some simple changes in FDA requirements:

a. The requirement to prove “effectiveness” of new drugs should be removed. Proof of safety would still be required, and until effectiveness was proved, a drug could only be advertised as “experimental.”

Prior to the Kefauver-Harris amendment of 1962, a manufacturer was only required to prove safety of a new drug, not effectiveness. Proof of effectiveness is much more costly and time-consuming, so much so that it now costs approximately $1 Billion dollars and takes 12-15 years to get a new drug approved. Since many new drugs, after approval, are found to be effective for other problems beyond that for which effectiveness was initially tested, the effectiveness requirement tends to prevent new drugs from being tested for other diseases when efficacy cannot be proven for what initially seemed the most promising use.

Proof of effectiveness would still be required before a treatment could be advertised as "safe and effective."

b. Reciprocal approval should automatically be provided for new drugs that have been approved in foreign countries with sufficiently rigorous approval requirements.

7. To discourage unhealthy or risky behavior, and increase fairness, the public “safety net” should be financed to the maximum extent feasible through targeted taxation of products and behaviors that contribute to disease and disability. And insurance companies should not be prevented from charging more to patients with unhealthy lifestyles.

8. Americans have a God-given right to die in freedom, as surely as we have a God-given right to live in freedom: Now that modern medicine has robbed us of our innate, God-given right to die with dignity from natural causes, we must develop legal and socially accepted ways to die with dignity when our bodies are so decrepit and our brains so demented that meaningful life is no longer possible. Some argue that “only God” should decide when someone dies. But it is only our “playing God” that keeps people “alive” far beyond their capacity to be fully human. “Playing God” is exactly what created this problem.

Old-time doctors called pneumonia “the old man’s friend.” In the days before antibiotics and intensive care units, pneumonia was the old person’s ticket to the promised land. Nowadays, no matter how chronically miserable and demented, the nursing home patient usually gets transferred to the hospital where, at enormous expense and profit, their misery gets prolonged another few months. It is time we ended this systematic torture and abuse of our old folks.

9. Federal licensing and regulation of physicians, pharmacies, hospitals, insurance companies, etc: Clearly, the efficiency and competitiveness of these professions and industries would be increased if licensing and regulation was moved to the federal level, allowing all parties to compete across state lines.

10. Narcotics laws and the high cost of getting high: Half of the people in federal prison are there for drug-related offenses; and most primary care physicians squander a significant fraction of our professional time and organizational resources dealing with “drug seekers” attempting to obtain narcotics under false pretenses. Furthermore, our current epidemic of AIDS and chronic hepatitis C (both very expensive chronic diseases) is caused primarily by the fact that addicts are forced to satisfy their cravings surreptitiously. It is a national embarrassment how our “American Addiction” fuels narcotics trafficking, terrorism and gangsterism around the world, and is currently causing the murders of thousands of innocent Mexicans caught in the cross-fire. History has proven time and again that banning addictive substances is futile, so why does our government persist in this fabulously expensive and internationally embarrassing folly?

CLEARLY:

a) All addictive substances should be decriminalized.

b) All addictive substances with significant health or safety impacts should be controlled (e.g., to prevent sale to minors and to ensure proper labeling and product consistency).

c) All addictive substances with significant health or safety impacts should be taxed enough to pay for the damages they cause, but not so much as to induce boot-legging and smuggling.

11. Tort reform: People opposed to tort reform are quick to point out that the cost of malpractice insurance premiums and judgments accounts for only a small percentage of total healthcare costs. That is true, but the actual cost of our perverse tort system is much higher, because every doctor has either been the victim of a groundless lawsuit, or has seen a close friend or colleague endure that trauma.

My personal impression is that the practice of “defensive medicine” (ordering excessive tests or treatments purely to reduce the risk of lawsuits) is widespread, and probably contributes at least 5% and possibly 10-20% of total healthcare costs. This problem is not unique to healthcare; frivolous lawsuits cause higher costs and decreased efficiency throughout our economic system. This is another systemic problem best addressed at the federal level. Congress should, at least:

a) Put reasonable caps on payments for non-monetary damages.

b) Enact the “loser pays rule,” which requires the losing party in a civil suit to pay the legal costs of the prevailing party. Although the great majority of malpractice suits are won by the physician, “winning” is small consolation when your name has been drug through the mud, you’ve lost thousands of dollars in defense costs and lost practice time, spent many sleepless nights worrying, and now feel like you have to second-guess every decision you make, lest it trigger another groundless lawsuit. If plaintiff patients and their attorneys knew they would have to pay the bill when their long-shot at the jackpot fails, they’d be far less inclined to play that slot machine; doctors would sleep much better; and our total healthcare costs would decline another 5-20%.

References

[1] HSC Community Tracking Study Physician Survey in 1996-97, 1998-99 and 2000-01. Center for Studying Health System Change.

[2] Losing Ground: Physician Income, 1995–2003. Center for Studying Health System Change.

[3] Relationship Between Regional Per Capita Medicare Expenditures and Patient Perceptions of Quality of Care. Floyd J. Fowler Jr, PhD, et al. JAMA. 2008; 299(20):2406-2412.

[4] Aaron Catlin, et al, and the National Expenditure Health Accounts Team, “National Health Spending in 2005: The Slowdown Continues,” Health Affairs, January/February 2007, Vol. 26, No. 1, pp.142-153.

[5] Hoover, Donald R., et al. "Medical Expenditures during the Last Year of Life: Findings from the 1992-1996 Medicare Current Beneficiary Survey." Health Services Research. 37: (December, 2002):1625-1642.

[6] Wikipedia definition of “insurance” (http://en.wikipedia.org/wiki/Insurance)

[7] ‘The Cause of My Life’ - Inside the fight for universal health care. By Edward M. Kennedy. Newsweek, Issue date July 27, 2009.

[8] Lifestyle Risk Factors and New-Onset Diabetes Mellitus in Older Adults, The Cardiovascular Health Study. Dariush Mozaffarian, et al. Arch Intern Med. 2009; 169(8): 798-807.

[9] Lifestyle Risk Factors Predict Healthcare Costs in an Aging Cohort. J. Leigh, H. Hubert, P. Romano. American Journal of Preventive Medicine, Volume 29, Issue 5, Pages 379-387.

[10] 111TH CONGRESS; 1ST SESSION H. R. 3200; (A Bill) To provide affordable, quality health care for all Americans and reduce the growth in health care spending, and for other purposes. Full text available at http://energycommerce.house.gov/Press_111/20090714/aahca.pdf and also at http://www.opencongress.org/bill/111-h3200/text.

[11] Flatlined - Resuscitating American Medicine, by Guy L Clifton, M.D. Rutgers University Press, 2009.

[12] H. R. 3962 To provide affordable, quality health care for all Americans and reduce the growth in health care spending, and for other purposes. (http://docs.house.gov/rules/health/111_ahcaa.pdf).

[13] Bending the Cost Curve (http://cboblog.cbo.gov)



Sunday, April 3, 2011

Quality Assessment in Healthcare


The following was submitted as a response to John Goodman’s article, “Why is There a Problem with Health Care Quality?” You can read his article at:
http://healthaffairs.org/blog/2011/03/24/why-is-there-a-problem-with-health-care-quality/
In a free market economy, isn’t reputation the primary quality metric? Consumers are jaded about marketing hype. If you need an orthopedist, you ask your primary doc, or your friends and relatives, "Who's the best hip surgeon in the neighborhood?" As a small-town family physician, I asked every new patient how they heard about the practice (why they came). My number one source of new business was "word of mouth," which far out-ranked any marketing efforts (newspaper ads, billboards, etc.).
Two factors diminish the effectiveness of reputation in our current system:
1. Physician selection is often restricted by insurance affiliations. You can't see the best doc if he or she isn’t in-network with your insurer (unless you can afford to pay inflated fees completely out-of-pocket). This problem can be dispatched by banning (or at least discouraging) contracting between physicians and insurers. That would free patients to select any provider they choose, and would allow patients to pay more out-of-pocket for greater perceived quality. This simple measure would, of course, also remove the single greatest driver of healthcare inflation: the consumer-payer disconnect.
2. The pervasive culture of secrecy and elitism in healthcare. Doctors, legislation and policies have long fostered the perception that physicians have such esoteric knowledge that they are above quality comparisons; and even if there are quality differences, non-physicians are too ignorant to evaluate them. This cultural attitude has allowed doctors to avoid quality concerns or even the requirement to explain their decisions.
In general, our society has become more open. Most meetings of public officials are now subject to “sunshine laws,” and you can read consumer evaluations of products and sellers on Amazon.com. In healthcare, the trend has perhaps been the opposite. For example, the Health Insurance Portability and Accountability Act (HIPAA) of 1996 gives virtually everyone in the healthcare system additional cause for paranoia and additional justification for secrecy.
Also, our increasingly urban and mobile populace seems less able to rely on “local reputation” for quality assessments than their small-town forbears. This problem can probably be solved by innovation in social media and online physician services, although the current climate of over-regulation and third-party revenue control greatly hampers such innovation.
(The elitist attitude in healthcare also fosters dependency on physicians, another major cost driver. For example, the Durham-Humphrey amendment of 1951 makes it quite explicit that all patients are too ignorant to manage their own healthcare, by mandating a physician consultation to obtain the great majority of medications.)
In summary: a) The only valid and efficient evaluators of quality are the consumers of goods and services.
b) The only proven efficient method of applying quality indicators is for consumers to “vote with their feet” according to their quality perceptions.
c) The current system is rigged, both by convention and law, to discourage consumers from evaluating quality; and to prevent them from voting with their feet.
Dan Jones, MD

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